Bluetooth & USB 3.0 - A guide to resolving your Bluetooth woes

The Explanation

Understanding a tiny bit about what is stopping your Bluetooth devices from working properly is going to be useful to help resolve your problem. This won't take long, really...
Firstly, how much detail do you want?
A typical Bluetooth+USB3 problem where a USB 3 external hard drive is placed too near to a Bluetooth mouseA typical Bluetooth+USB3 problem where a USB 3 external hard drive is placed too near to a Bluetooth mouse
Bluetooth devices use a specific radio frequency to talk to each other, a bit like the old AM/FM radios but at a much higher frequency that humans can’t hear.

USB 3.0 devices naturally use cables, however the cables and the devices connected at each end generate electrical noise over a range of radio frequencies. Unfortunately the range of frequencies USB 3.0 is allowed to use conflicts with the specific frequency Bluetooth devices all use. This means that any USB 3.0 port, cable or USB 3.0 device can emit radio frequencies that may cause interference with any Bluetooth devices you using in your computer.

The end result is that your Bluetooth device/s may degrade in performance, sometimes to the extent that very little or no valid communication between the Bluetooth devices and Bluetooth receiver in your computer.




Clarifying the symptoms

Is your mouse pointer 'jumping' or even freezing completely due to Bluetooth problems?Is your mouse pointer "jumping" or even freezing completely due to Bluetooth problems?
The main symptom of the Bluetooth+USB3 problem is one or more of your Bluetooth devices experience reduced functionality. How the symptoms of the problem appear varies depending on the type of Bluetooth devices you have.

In the case of a keyboard or mouse this could be a delay in the actions you make appearing on screen. On a device that streams a lot more data such as a Bluetooth audio speaker, symptoms would be audio stream just pausing unexpectedly.

Another common symptom is that the Bluetooth device just disappears, as if its run out of battery. If the problem is really bad you may find that your Bluetooth device/s disappear either intermittently or permanently, with it no longer appearing in the list of discovered devices when you use the computers find new Bluetooth devices function.

So are you sure you have USB 3.0 ports and devices?

If you are at all unsure about what version of the USB standard your computer uses we need to first go through a quick process to check that. Otherwise lets get down to business and resolve the problem.